- Contact us about insurance quotes, policies, or service requests, or use our quote forms
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us.
We do not share mobile numbers with third parties or affiliates for their marketing or promotional purposes.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
What personal information requires appropriate protection? Driver's-license information is a type of personal identifying information that requires appropriate protection under applicable law.
Do we collect any information from third parties? We may receive personal information from insurance carriers, carrier systems, rating platforms, and other service providers used in connection with obtaining or servicing insurance. This may include vehicle information, VINs, driver information, driver's-license information, prior insurance information, and other information relevant to an insurance quote or policy.
How do we process your information? We use information to maintain insurance-related records, prepare and service insurance, communicate with you about insurance matters, operate and protect our systems, and comply with applicable legal and regulatory requirements. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We do not sell your personal information. We may disclose personal information to insurance carriers, rating platforms, service providers, and other parties when reasonably necessary to obtain quotes, place or service insurance coverage, operate our systems, communicate with you, or comply with applicable law. Learn more about when and with whom we share your personal information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? To request access to, correction of, or deletion of your personal information where applicable, contact us at todd@milehighinsurancebrokers.com or (720) 996-1975. We may need to verify your identity before completing your request. We will consider and act upon requests in accordance with applicable law.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Name
- Phone number
- Email address
- Mailing and property addresses
- Date of birth
- Gender
- Marital status
- Occupation and education information
- Driver and driver's-license information
- Vehicle information
- Property information
- Current and prior insurance information
- Carrier, policy, coverage and premium information
- Documents you choose to upload, including declaration pages
- Information submitted through quote forms and other communications with us.
Protected Personal Information. Driver's-license information is a type of personal identifying information that requires appropriate protection under applicable law.
Information from third parties. We may receive personal information from insurance carriers, carrier systems, rating platforms, and other service providers used in connection with obtaining or servicing insurance. This may include vehicle information, VINs, driver information, driver's-license information, prior insurance information, and other information relevant to an insurance quote or policy.
Technical information and cookies. Our site may use session cookies, such as PHPSESSID, and collect basic technical information for site operation, security, session management, analytics where applicable, and service delivery. When embedded third-party content loads, those services may receive normal browser and request information. Our website may use embedded services such as Repuso to display reviews.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We use your information to prepare and service insurance and operate our related systems.
Depending on your interactions with us, we may use your personal information for:
- Maintaining customer and insurance-related records
- Preparing insurance quotes through carrier rating systems and agent/carrier portals
- Obtaining and verifying information needed to prepare or service insurance
- Communicating with you about quotes, policies, service requests, and other insurance matters
- Processing requested policy and service changes
- Operating and protecting our website, quote system, and internal systems
- Complying with applicable legal and regulatory requirements
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We do not sell your information. Insurance-related work may require disclosures to carriers and service providers.
We do not sell your personal information. We may disclose personal information to insurance carriers, rating platforms, service providers, and other parties when reasonably necessary to obtain quotes, place or service insurance coverage, operate our systems, communicate with you, or comply with applicable law.
Depending on the insurance transaction, information disclosed may include contact and identifying information, driver and vehicle information, property information, current or prior insurance information, policy and coverage information, premium information, and documents you provide to us.
Providing information to carriers and service providers to prepare, place, or service your insurance is different from selling your information. The privacy statements on our quote forms describe this insurance-related use; they do not mean that we can prepare or service insurance without these necessary disclosures.
We do not disclose nonpublic personal information about our current or former customers except as described in this Privacy Notice or as permitted by law.
4. HOW DO WE PROTECT YOUR INFORMATION?
We restrict access to nonpublic personal information to authorized, licensed insurance professionals working under Mile High Insurance Brokers and service providers that need the information to perform insurance-related or business functions. We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We may collect information about minors when necessary for insurance purposes, such as teenage drivers.
We generally receive this information from a parent, guardian, policyholder, or authorized adult. We use and disclose it for the insurance-related purposes described in this notice.
7. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may have rights to access, correct, or request deletion of your personal information, depending on the law that applies to your request.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
8. CONTROLS FOR DO-NOT-TRACK FEATURES
Some web browsers offer a Do-Not-Track (DNT) setting that communicates a preference about online tracking. A browser setting is separate from a request to access, correct, or delete information held in our insurance records.
9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Depending on applicable law, you may have certain rights regarding your personal information, including rights to request access to or correction of information we maintain about you. Additional rights may apply depending on the law governing your information and your relationship with us.Categories of Personal Information We Collect
The table below summarizes the categories described in this notice. A YES applies only to the examples listed, not to every possible type of information in that category. For more information, please refer to the section "WHAT INFORMATION DO WE COLLECT?"
| Category | Examples | Collected |
|---|
A. Identifiers | Name, phone number, email address, and mailing and property addresses. | YES |
B. Protected classification characteristics under state or federal law | Date of birth, age, gender, and marital status. | YES |
C. Commercial information | Current and prior insurance; carrier, policy, coverage and premium information; vehicle and property information. | YES |
D. Biometric information | Biometric identifiers, such as fingerprints or voiceprints. | NO |
E. Internet or other similar network activity | Basic technical information such as session activity, browser/device information, website request information, cookies/session identifiers, and similar technical data may be collected automatically for website operation, security, analytics, service delivery, or embedded third-party services. | YES |
F. Device geolocation data | GPS or precise device-location information. Property and mailing addresses are listed under Identifiers. | NO |
G. Audio, electronic, sensory, or similar information | Documents and document images customers choose to upload, including declaration pages. | YES |
H. Professional or employment-related information | Occupation and employment information provided for insurance purposes. | YES |
I. Education Information | Education information provided for insurance purposes. | YES |
J. Inferences drawn from collected personal information | Profiles or other inferences created from personal information. | NO |
| K. Protected personal information | Driver's-license information requiring appropriate protection under applicable law. | YES |
We may receive the information described above when you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Facilitation in the delivery of our Services and to respond to your inquiries.
Will your information be shared with anyone else?
We do not sell your personal information. We may disclose personal information to insurance carriers, rating platforms, service providers, and other parties when reasonably necessary to obtain quotes, place or service insurance coverage, operate our systems, communicate with you, or comply with applicable law. See WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We do not sell personal information. Necessary insurance-related disclosures to carriers and service providers are described above.
Your Rights
Depending on applicable law, you may have certain rights regarding your personal information. These may include the right to confirm whether we process your personal information, request access to it, correct inaccurate information, request deletion, obtain a portable copy, or opt out of certain uses such as the sale of personal information, targeted advertising, or certain profiling. These rights are not absolute and may be limited by applicable law, including insurance-related recordkeeping requirements.
Mile High Insurance Brokers does not sell personal information.
How to Exercise Your Rights
Where applicable law allows, you may designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent may need to provide written and signed permission from you to submit such a request on your behalf, as required by applicable law.Appeals
Where applicable law provides a right to appeal a privacy-request decision, you may appeal our decision by emailing todd@milehighinsurancebrokers.com. We will respond to appeals in the manner required by applicable law. Where applicable law allows, you may submit a complaint to your state attorney general.
10. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
For questions or comments about this notice, or to make a privacy request, contact:
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Depending on applicable law, you may have the right to request access to the personal information we collect about you, details about how we have processed it, correction of inaccuracies, or deletion. You may also have the right to withdraw consent where we rely on consent. These rights may be limited by applicable law, including insurance-related recordkeeping requirements.
To request access to, correction of, or deletion of your personal information where applicable, contact us at todd@milehighinsurancebrokers.com or (720) 996-1975. We may need to verify your identity before completing your request. See the Request Verification explanation in Section 9.